Privacy policy

This Privacy Policy describes how www.missova.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

It is to state and comply with Sub Rule 10 of Rule 6 of the Legal Metrology (Packaged Commodities) Rules 2011 that India is the Country of Origin of all products listed on this e-commerce website. It is further stated that date, month, year of manufacture, along with QTY, details of manufacturer, details of retailer, and other metric information such as weightage can be observed on the barcode of each and every product shipped as part of the commitment by this e-commerce portal.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Device Information

• Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure: shared with our processor, Shopify and other vendors as needed.

Order Information

• Examples: name, billing address, shipping address, payment information (credit card numbers, UPI details, etc.), email address, and phone number.

• Purpose: to provide products/services, process payments, ship orders, send order confirmations, communicate with you, screen orders for fraud, and provide marketing communication (if opted-in).

• Source: collected directly from you.

• Disclosure: shared with Shopify and other relevant vendors such as payment gateways, shipping and fulfilment apps.

Customer Support Information

• Examples: any additional information you voluntarily provide for support.

• Purpose: to assist you effectively.

• Source: collected from you.

• Disclosure: may be shared with support service providers (if applicable).

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

• We may share information to comply with legal obligations, enforce our policies, or protect our rights.

Behavioural Advertising

We use your Personal Information to show you relevant ads and offers. For example:

• We use Google Analytics to understand usage behaviour. You can read more here or opt out here.

• We may share data with advertising partners using cookies or similar technologies.

Opt-out options:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

• General opt-out portal: http://optout.aboutads.info/

Using Personal Information

We use your personal information to:

• Offer and sell products

• Process payments

• Deliver orders

• Communicate with you

• Send marketing (if subscribed)

Retention

We retain your Personal Information as long as necessary unless you request its deletion. See the ‘Your rights’ section for more information.

Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect.
Shopify may temporarily restrict orders to prevent fraud (e.g., blocking suspicious IPs or cards).

Cookies help us improve your experience by remembering preferences and tracking behaviour.

Essential Cookies

Used for login, checkout, cart, navigation, and store functionality.

Analytics Cookies

Used to understand site performance and visitor behaviour.

You can manage cookies in your browser settings. Blocking cookies may affect some features.

Learn more: www.allaboutcookies.org

Do Not Track

We do not respond to “Do Not Track” signals due to a lack of standardisation.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operations.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@missova.com or by mail using the details provided below:

B-185, Gujranwala Town Part 1 Opposite GD Goenka Public School, Delhi-110009